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  1. Support Center
  2. FAQs

FAQs

Getting Started

  • How do I set up my pet's Pawnec-powered accessory?
  • Is it possible to assign multiple Pawdel assets to my pet?

Product

  • How do I passively track the location of my pet?
  • Is Pawnec a GPS tracker?
  • Will the SMS alert work with any telecommunications network provider?
  • How do I report my pet as missing?
  • Can you guarantee that my pet's profile is working 24/7?
  • How safe is my sensitive personal information in Pawnec?
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Troubleshoot

  • Why can't I tag my pet as missing?
  • My name and contact information does not show on my pet's profile
  • How do I make an assigned Pawdel asset available for another pet?
  • I don't see my pet's profile when I scan the asset with my smartphone

Subscription

  • Do I still need to pay a subscription fee to use Pawnec's digital ID?
  • Can I upgrade my pet's subscription to VIP only when he/she goes missing?
  • Do I need all my pet’s Pawnec accessory to be VIP-subscribed to avail of discount vouchers and redeemable rewards?

General

  • How reliable are your QR Codes after wear and tear?
  • Do I still need Pawnec if my pet is biochipped?
  • What is a Level-H QR Code?
  • Why can't I purchase an accessory directly on Pawnec's website?
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