FAQs

Getting Started

• How do I set up my pet's Pawnec-powered accessory?
• Is it possible to assign multiple assets to my pet?

Product

• How do I passively track the location of my pet?
• Is Pawnec a pet tracker?
• How do I report my pet as missing?
• Can you guarantee that my pet's profile is working 24/7?
• How safe is my sensitive personal information in Pawnec?
• Will the SMS alert work with any telecommunications network provider?

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Troubleshoot

• Why can't I tag my pet as missing?
• My name and contact information does not show on my pet's profile
• Why can't I add more pets in my account?
• I don't see my pet's profile when I scan the asset with my smartphone
• I can't scan my EcoTag's QR Code

Subscription

• Do I still need to pay a subscription fee to use Pawnec's digital ID?
• Can I upgrade my pet's subscription to VIP only when he/she goes missing?
• Do I need all my pet’s Pawnec accessory to be VIP-subscribed to avail of discount vouchers and redeemable rewards?

General

• How reliable are your QR Codes after wear and tear?
• Do I still need Pawnec if my pet is biochipped?
• What is a Level-H QR Code?
• Why can't I purchase an accessory directly on Pawnec's website?